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Our Legal Terms and What They Mean for Your Account

Everything that governs how your account on tv999 works — from how we handle your data to what happens when a dispute arises — is set out here.

Pakistan-eligible accessAccount data handled securelyJazzCash, Easypaisa, Raast payment termsPolicy contact availableUpdated terms notified to your account
tv999 Our Legal Terms and What They Mean for Your Account
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, Retention and Your Rights

Your account data on tv999 is stored and processed in line with the obligations that apply in eligible regions. We collect only what is needed to run your account, process payments through JazzCash, Easypaisa, or Raast, and meet our internal security requirements. Here is how each of these areas works in practice.

Data Handling We collect your registration details, payment method identifiers, and session activity. This data is used to operate your account and process local wallet transactions — nothing more.
Cookies and Device Data We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform loads on mobile. You can adjust cookie preferences from the account settings page.
Data Retention and Deletion Account data is retained while your account is active and for a period afterward as required by applicable policy. You may request deletion by contacting the policy support channel; we will confirm eligibility and timeline.
Requesting Changes to Your Data To correct, export or request removal of your personal data, open a request through live chat or policy email. Quote your account ID and the specific data field so we can process it without delay.
POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Questions

If something in our terms raises a question specific to your account — a disputed transaction, a data request, or a policy clarification — our support team handles these separately from general account queries. Reach the policy team through any of the three channels below, and we will direct your query to the right desk.

Policy Email Send your account-specific legal or data query to our policy email. Include your registered account ID and the specific term or transaction in question so we can respond accurately.
Live Chat — Policy Desk Open live chat from inside your account and select the policy or legal category. A support agent will escalate your query to the correct team without you having to repeat your account details.
Account Help Centre The Help Centre inside your account holds current policy documents, version histories and answers to the questions we receive most often about terms, data and payment conditions.

What You Are Likely to Ask About Our Legal Terms

These are the questions we receive most often from account holders in Pakistan about how our legal terms, data practices and policy conditions work. If your question is not here, contact the policy desk directly.

Yes. Access to our platform and the application of these terms depends on local law and whether your region is eligible. We do not make legal certainty claims; check your local position before opening an account.

You can request a data export through our policy email or live chat. Include your account ID and specify which data categories you need. We will respond within the timeframe our current policy sets out.

Deposits made through JazzCash or Easypaisa are governed by our payment policy and the respective wallet's own terms. Both sets of terms apply. Disputes about a specific transaction should be raised with our policy support team.

If you close your account, any eligible outstanding balance can be requested before closure is finalised. The process depends on the payment method linked to your account — JazzCash, Raast or Easypaisa.

We notify active accounts by email before material changes take effect. Continued use of your account after the effective date counts as acceptance. We recommend reading the update notice before logging back in.

Raise the dispute through live chat, selecting the legal or policy category. Provide your account ID and the specific term in question. Our policy team will review and respond in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.